Yes! Windsorstore.com has a Special Orders program for added convenience to our customers. You can order any item that our stores carry, even if it is not currently being featured on our website, as long as we have stock available. All you need is the 12-digit UPC number found on the price tag under the bar code. When you visit our website simply click on "special orders", enter the 12-digit UPC number, and then follow the simple instructions to check out. Windsorstore.com will save you time and trouble by locating the item in one of our stores and shipping directly to your house.

Please note that there is additional processing time on special ordered items. The process is as follows:

1. Once order is received our shipping department requests a few of the ordered items from different stores
2. On the second day stores receive the request and transfer the merchandise and schedule a courier for pick up
3. On the third day the courier picks up the merchandise
   
4. On the fourth day, depending what store is sending the item, the package ships to our California warehouse
5. On the fifth day the item can either be delivered if it was available at a local store or it remains in transit
6. On the 6th business day warehouse receives merchandise and inspects thoroughly for defects and if item is acceptable it is shipped. If it is not then we attempt to request more merchandise

• Please note that special orders are not NEW items shipped from a manufacturer. They are items that come from all over our stores.
• Depending on availability and the season there may be additional processing time. This can mean an additional 15 business days.