Can I return an item purchased online to a Windsor store?
All of our 200+ retail locations accept returns for eligible items made online at windsorstore.com. Please remember to bring the original packing slip and packaging to the store. Special Occasion and Formal Dresses (marked with a purple Special Occasion tag) must be returned within 14 days from the original purchase ship date. All other items eligible for return must be done within 30 days from the original purchase ship date. All merchandise being returned must be new, unworn, unwashed and must have all tags attached with no visible signs of wear.
Items listed as Final Sale/Clearance or Promotional are not eligible for return. Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are always considered Final Sale items and may not be returned. Plus size merchandise purchased online can only be returned to our warehouse for processing.