Windsor Support

Online Return Policy & Instructions

Written by Windsor Support

Eligibility

Online Store Purchases

  • Regular priced merchandise must be postmarked within 30 days from the original purchase ship date.
  • Regular priced Special Occasion and Formal Dresses must be postmarked within 14 days from the original purchase ship date.
  • All merchandise must be unworn, new, unwashed and all tags must be attached and there should be no visible signs of wear.
  • Swimwear must be unworn, and all tags and hygienic liner must be attached.
  • Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL may not be returned.
  • Fashion tape, Adhesive bras, Adhesive panties, pasties, cosmetics and lingerie are ALWAYS FINAL SALE and may not be returned.
  • Damaged or missing merchandise must be reported within 7 days of receipt of the package.
  • Merchandise purchased online may be returned to a local Windsor Store however some restrictions may apply.
    • Plus size merchandise must be returned to the online store ONLY and may not be returned to a Windsor retail store.
    • Purchases made using PayPal, Afterpay or Amazon must be returned to the online store ONLY and may not be returned to a Windsor retail store. Exchanges only will be honored in Windsor retail stores. 

Windsor Retail Location Purchases

  • Regular priced merchandise must be returned to a retail location within 14 days from the purchase date to receive a full refund.
  • Regular priced merchandise may be exchanged or returned in a retail location for store credit within 30 days from the purchase date.
  • Regular priced Special Occasion and Formal Dresses are ALWAYS FINAL SALE.
  • Merchandise must be unworn, new, unwashed and all tags must be attached and there should be no visible signs of wear.
  • Swimwear must be unworn, and all tags and hygienic liner must be attached.
  • Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL may not be returned.
  • Fashion tape, Adhesive bras, Adhesive panties, pasties, cosmetics and lingerie are ALWAYS FINAL SALE and may not be returned.
  • Merchandise purchased in a Windsor retail store cannot be returned to the online store.

 

Return Instructions:

  1. Please contact our Customer Service Department by calling 1-888-494-6376, using online chat or our online contact us form to obtain a Return Merchandise Authorization Number and shipping address.
  2. Include the packing slip with your return merchandise.
  3. Pack and seal your return merchandise securely (in the original package if possible).
  4. Write your RMA (return merchandise number) on your Shipping Label
  5. Place the label that you purchased from the carrier of your choice on top of the package.
  6. Please note, any returns received that do not comply with Windsor's Return Policy will not be available for refund, or store credit and will not be shipped back to you.

Shipping Information

  • You are responsible for all shipping costs to ship your return items to the Windsor online store.
  • Windsor does not provide prepaid return labels.
  • Windsor is not responsible for lost or damaged packages.

Refunds

  • Once the return is received and verified as meeting eligibility standards refunds will be issued to the original form of payment.
  • Please allow up to 2 weeks for your account to be credited.
  • All shipping and handling fees are non-refundable.

PayPal, Afterpay & Amazon Pay - Returns

Purchases made through PayPal, Afterpay or Amazon Pay can only be returned to the online store. 

  • PayPal and Amazon Pay Refunds: Once the online store has processed your return, your money will be refunded to your PayPal or Amazon Pay account.
  • Afterpay Refunds: If you return your item to the Windsor online store, Afterpay will deduct the amount for your refund from the balance owed on your Afterpay account.

PayPal, Afterpay & Amazon Pay - Exchanges

Please read below for the exchange policies for PayPal, Afterpay and Amazon Pay.

  • You can visit any Windsor retail location to exchange your merchandise or receive store credit. The online store does NOT process exchanges.
  • Afterpay - Please be aware that if you bought items using Afterpay and exchange them at a retail location, you will still owe a balance to Afterpay for the original purchase amount. Afterpay will continue to charge you directly for the remaining installments on your balance.

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