When you shop online on any website and enter your card, a pre-authorization for the amount of the order is placed on your card by your financial institution. It's a temporary hold on the funds. This is standard practice on all E-Commerce websites. The card is not actually charged until the order ships out. This pre-authorization typically falls off in a few days depending on your bank. If your purchased was DECLINED by you bank and you are having difficulty with getting the pre-authorization removed by your bank, you may call us and we'd be happy to fax your bank and as them to remove the pre-authorization. You will need to provide us with your bank's fax number and your card information.