Windsor Support

order and shipping

What does “Forward Expired” mean? Why is my order being returned? What is RTS? How do I order? Will using a promotion code or buying something on sale make my purchase final sale? What do I do if my tracking number shows my package was delivered, but I have not yet received it? Why is Express Shipping my only option if I live in Alaska or Hawaii? When can I report a lost package? Why wouldn't the carrier deliver my package? Why do I have to pick up my package when I paid to get it delivered? Do you ship to APO/FPO addresses? Do you ship to P.O. boxes? How do I change my shipping address? When can I expect to receive my order if I paid for Express Shipping? What carrier would deliver my package if I chose Standard Shipping? Can I change the shipping method or delivery time after I placed my order? Why were some items cancelled from my order? Why was my order cancelled? How can I cancel my order? Can promo codes be combined? What should I do if there is something wrong with the item I ordered? Why can't I add more items to the order I just placed online? Why hasn't tracking for my package been updated for a few days? Why do I have to pay additional fees for items purchased online? Why was I allowed to place an order for an item that was out of stock? Why is my order late? How soon after my I place my order will it be shipped? How do I place my order if I am located outside the United States? Why hasn't my order shipped yet? How long will it take for my order to arrive? How can I locate my tracking number? How can I check the status of my order?


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