What should I do if there is something wrong with the item I ordered?
We are disappointed to hear your merchandise didn't arrive as expected. The quickest and easiest way to return the item to us is by using our online return process. To get started all you will need is the order number and (usually starts with "S") the billing zip code used to place the order. Once the order has been displayed you will see the item(s) purchased. Choose the "Damaged or Defective" option. To begin the return process for the item, click HERE or go to: https://returns.narvar.com/windsorstore/returns?locale=en_US
If you do not see the "Damaged or Defective" option listed for the item or if you have additional questions or concerns, please reach out to our Windsor Customer Service Team online at: https://www.windsorstore.com/pages/contact-us