Why is my order being returned? What is RTS?
There could be a few reasons why an order can be marked as RTS or Retuned to Sender. If your order tracking has been updated to RTS the following are a few of the most common reasons.
-Insufficient/invalid shipping address
-Business was closed/refused receipt
-Unclaimed at customs
-Refused/returned by the customer
Once the tracking is marked as RTS Windsor cannot reroute the package. The order can be reshipped or refunded. Please contact our customer service agent to advise them of how you would like be assisted.