Windsor Support

Why wasn't my return accepted?

Written by Windsor Support

There are several reasons why your return may not have been processed.  Special occasion and formal dresses (marked with a purple Special Occasion tag) must be returned within 14 days from the original purchase ship date.  All other items eligible for return must be done within 30 days from the original purchase ship date.  All merchandise being returned must be new, unworn, unwashed and must have all tags attached with no visible signs of wear.  Damaged or missing merchandise must be reported within 7 days of receiving the package. 

Items listed as Final Sale/Clearance or Promotional are not eligible for return.  Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are always considered Final Sale items and may not be returned.  Plus size merchandise purchased online can only be returned to our warehouse for processing. 


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