Yes! Windsorstore.com has a Special Orders program for added convenience to our customers. You can order any item that our stores carry, even if it is not currently being featured on our website, as long as we have stock available. All you need is the 12-digit UPC number found on the price tag under the bar code. When you visit our website simply go to "special orders," enter the 12-digit UPC number, and follow the simple instructions to check out. Windsorstore.com will save you time and trouble by locating the item in one of our stores and shipping it directly to your house.
Please note that there is an additional processing time on special ordered items. The process is as follows:
- Once order is received our shipping department requests a few of the ordered items from different stores
- On the second day stores receive the request, transfer the merchandise and schedule a courier for pick up
- On the third day the courier picks up the merchandise
- On the fourth day, depending what store is sending the item, the package ships to our California warehouse
- On the fifth day the item can either be delivered if it was available at a local store or it remains in transit
- On the 6th business day warehouse receives merchandise and inspects thoroughly for defects and if item is acceptable it is shipped. If it is not then we attempt to request more merchandise
- Please note that special orders are not NEW items shipped from a manufacturer. They are items that come from all over our stores.
- Depending on availability and the season there may be additional processing time. This can mean an additional 15 business days.
Please keep in mind that windsorstore.com carries junior styles, which means that our clothing has a smaller fit. Remember that it is always easier to take a garment in than it is to let one out! Please refer to our size chart below as a general guideline. Size charts are also available on each and every product description page. Please note: windsorstore.com purchases garments from many different manufacturers who all have their own sizing guidelines. The following measurements should only be used as a general guideline!
The Return and Exchange Policy described below applies only to online purchases made through www.windsorstore.com. Please note that the return/exchange policy at our Windsor retail stores differs from the www.windsorstore.com online return/exchange policy.
- FINAL SALES: All sales of gift cards, lingerie and items marked as Sale are final. FINAL SALE items cannot be returned for credit or a refund. If you return a sale item to windsorstore.com, the item will not be refunded and it will be mailed back to you.
- For all other items to be eligible for a refund, the merchandise must be returned unworn with all tags attached, intact and no visible signs of wear. If you return an item to www.windsorstore.com that does not meet all the criteria, the item will not be refunded and it will be mailed back to you.
- Returns will be refunded in the original method of payment.
- LATE RETURNS: If you return items to windsorstore.com that are considered late and are past the allotted time frame, the item will not be refunded and it will be mailed back to you. Please see below for alloted time frames.
If any item, other than FINAL SALE merchandise, purchased at www.windsorstore.com fails to meet your expectations, it may be returned for a refund per the following guidelines:
You have 21 business days to return all REGULAR price merchandise from the ship date to www.windsorstore.com OR 14 days to one of our retail locations, with the exception of Special Occasion items. Special Occasion items can ONLY be exchanged at a retail store. For a full refund special occasion items must be returned back to www.windsorstore.com. Special Occasion items are labeled with a purple circle tag that says, This special occasion item can only be returned to the online store.
Returning Items to the Online Store: Include the packing slip you received in your shipment with your returned merchandise. You have 21 business days from the day your package ships to return your items. Your returned package must be postmarked by the 21st day in order to receive a refund. All shipping and handling charges are not refundable.
- Pack and seal your return merchandise securely in the original package if possible.
- Include your packing slip with your return merchandise.
- Mail package to:
Windsor Attention: Internet Dept.
9603 John Street
Santa Fe Springs, CA 90670
- Please allow 2-3 weeks from the return shipped date for your account to be credited, and 5-10 business days for the credit to appear on your statement.
- WINDSOR IS NOT RESPONSIBLE FOR ANY PACKAGES SENT BY CUSTOMER, THAT ARE DAMAGED, LOST, STOLEN OR NOT FOUND.
- International Customers Only: Please follow the above instructions for returning merchandise and be aware that you are responsible for all taxes and duties incurred due to package crossing international borders. Visit our website www.windsorstore.com for more information.
Returning Items to a Retail Store: Bring this packing slip and merchandise to a Windsor retail store. You have 14 business days from the day your package ships to return your items. All shipping and handling charges are not refundable.
Questions or Comments?
U.S. shoppers can contact WindsorStore.com at 1-888-494-6376.
International customers can contact WindsorStore.com at 1-323-282-9000 ext. 4341.
For any online inquires, you can also send an email to firstname.lastname@example.org.
Yes, items purchased online can be returned at any one of our retail store locations so long as the items have no signs of wear, have tags attached and are within the return time frame. Special Occasion items can ONLY be exchanged at a retail store. For a full refund special occasion items must be returned back to the online store.
Special Occasion items are labeled with a purple circle tag that says This special occasion item can only be returned to the online store.