The Return and Exchange Policy described below applies only to online purchases made through www.WindsorStore.com. Please note that the return/exchange policy at our Windsor retail stores differs from the online return/exchange policy. We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we will be happy to help fix the problem.
Returning Merchandise Back to Online Store
- You have 30 days to return ALL regular price merchandise back to the online store from the ship date.
- You have 14 days to return all regular price merchandise back to your local brick and mortar store from the ship date.
- Merchandise must be unworn, new, unwashed and all tags must be attached and there should be no visible signs of wear.
- Swimwear must be unworn and all tags and hygienic liner must be attached.
- Sale merchandise is FINAL and may not be returned. Fashion tape, Adhesive bras, Adhesive panties, pasties, cosmetics and lingerie are FINAL & may not be returned.
- Plus size merchandise must be returned to the online store.
- Please note, any returns received that do not comply with our policies will be shipped back to you.
Customers who made a purchase using their PayPal account can ONLY return merchandise back to the online store. Please follow the instructions below.Return Instructions
- Complete the chart below for merchandise being returned. (Item #, Size, Color, Quantity, Reason Code).
- Pack and seal your return merchandise securely (in the original package if possible).
- Include this packing slip with your return merchandise.
- Write your order number on this form in the space indicated below.
- Affix the Address Label (sticker with Windsor mailing address) to the outside of your return package.
- Mail package to:
9603 John Street
Santa Fe Springs, CA 90670
Please note: You will NOT be reimbursed for return shipping costs.
(We recommend you use a trackable method of return shipping, as we are not responsible for lost return packages).
Windsorstore.com is not responsible for lost or damaged packages. Refunds we be refunded in the original form of payment. Once your return is received, please allow 5-10 business days for your account to be credited. All shipping and handling fees are non-refundable
International Customers: Please be aware that you are responsible for all taxes and duties incurred due to packages crossing international borders.
Refunds will be refunded in the original form of payment. Once your return is received, please allow 5-10 business days for your account to be credited. All shipping and handling charges are non-refundable. Windsor is not responsible for any lost, stolen or damaged packages. Please note, any returns received that do not comply with this policy will be shipped back to you.
Returning Merchandise to a Retail Location
You have 14 days to return or exchange ALL regular price merchandise from the ship date to a retail store.
SPECIAL OCCASION DRESSES
Special occasion dresses can only be exchanged at a retail store within 14 days. For a full refund, special occasion items must be returned back to the online store and your receipt is required. Returns beyond 30 days to the online store will NOT be accepted.
Special Occasion dresses are labeled with a purple circle tag that says "This special occasion item can only be returned to the online store."
Merchandise must be unworn, all tags must be attached and there should be no visible signs of wear.
Sale merchandise is Final and may not be exchanged or returned. Jewelry and lingerie sales are final.
Within 30 days, merchandise may be exchanged or returned for store credit only, receipt is required.
Bring merchandise to a Windsor retail location along with the packing slip. Refunds will be refunded in the original form of payment. The original form of payment must be present to complete the refund. All shipping and handling charges are not refundable.
FINAL SALES: All sales of gift cards and items marked as Sale are final. FINAL SALE items cannot be returned for credit or a refund. If you return a sale item to WindsorStore.com, the item will not be refunded and it will be mailed back you.
LATE RETURNS: If you return an item to WindsorStore.com that is considered late and is past the allotted time frame, the item will not be refunded and it will be mailed back to you.
WindsorStore.com has partnered up with International Checkout as a method for international customers to be able to purchased Windsor merchandise. Customers who place an order using the International Checkout method will be subject to all return guidelines initiated by International Checkout.
More details here: https://www.internationalcheckout.com/index.php
Questions or Comments?
U.S. and Canadian shoppers may contact WindsorStore.com at 1-888-494-6376 Monday thru Friday: 6:00am-5:00pm PST.
International customers may contact windsorstore.com at firstname.lastname@example.org. We will return your email within the next business day. Please be sure to put “INTERNATIONAL ORDER” in the subject line of your email. If you must contact via telephone, please note that all international phone rates will apply. Our direct line is 323-282-9000, extension 5325. We are available Monday through Friday from 6:00 AM to 5:00 PM, Pacific Time.