Windsor Support

Helpful Resources

Looking for a quick fix? Click through the below links for additional assistance with your recent Windsor purchase.

Fast Answers

Popular Topics

Pre-Authorization

When you shop online on any website and enter your card, a pre-authorization for the amount of the order is placed on your card by your financial institution. It's a temporary hold on the funds. This is standard practice on all E-Commerce websites. The card is not actually charged until the order ships out. This pre-authorization typically falls off in a few days depending on your bank. If your purchased was DECLINED by you bank and you are having difficulty with getting the pre-authorization removed by your bank, you may call us and we'd be happy to fax your bank and as them to remove the pre-authorization. You will need to provide us with your bank's fax number and your card information.

How do I order?

Ordering from windsorstore.com is easy. See something you want? Choose your size and add it to your shopping bag by clicking the "add to shopping bag" button. Your shopping bag can hold an unlimited number of items. Click on "view bag" to review its contents and remove items at any time. When you're finished shopping, click on the "checkout" button, where you'll fill out your billing and shipping information. Please keep in mind that FedEx will not deliver to P.O. Boxes. When you place an order with Windsor, the funds are reserved for us - we don't actually take the money until your order has been shipped.

 

NOTE:  All online orders require a valid email address

Order cancelled due to no stock

At the time the order was placed, the system allowed an order to be placed for an item that was not available or damage. We have cancelled your order and the authorization hold on your credit card should drop from your statement within the next 2-10 business days depending on your credit card company. We deeply apologize for this inconvenience.

How do I know what size to choose?

Please keep in mind that windsorstore.com carries junior styles, which means that our clothing has a smaller fit. Remember that it is always easier to take a garment in than it is to let one out! Please refer to our size chart below as a general guideline. Size charts are also available on each and every product description page. Please note: windsorstore.com purchases garments from many different manufacturers who all have their own sizing guidelines.

Delivery Time
  1. Orders are typically processed within 1-2 days before being shipped. Please note transit times are estimates and actual times may vary.
  2. Deliveries are made only Monday-Friday.
  3. Canadian orders can take 7-10 business days for delivery.
  4. There are certain dates that carriers do not pick-up or deliver items see below.
  5. US MILITARY SHIPMENTS: MUST ship via United States Postal Service and will NOT ship via Express service.  These shipments can take several weeks depending upon the final destination.  The USPS will deliver the package to the domestic U.S. military facility, from that point the U.S. military will delivery the package to the final destination. Please be advised that International locations may take longer.

ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED.

SHIPPING METHODS CANNOT BE CHANGED.  

DOMESTIC SHIPPING    
SERVICE TRANSIT TIME PRICE
Everyday Shipping 1-9 Business Days $5.95
Standard Shipping 1-5 Business Days $9.95
Express Shipping 1-2 Business Days $23.95
*Alaska & Hawaii will ship via EXPRESS  

Holiday

No Pickup or Delivery

Memorial Day

FedEx

4th of July

FedEx

Labor Day

FedEx

Thanksgiving Day

FedEx

Day After Thanksgiving

FedEx

Christmas Day

FedEx

New Year's Day

FedEx

YOU'RE ON THE LIST!

Check your email for your exclusive 15% discount code

SHOP NEW ARRIVALS